Tickets are used for receiving, monitoring and responding to customer service enquiries, complaints and work requests. A ticket is created by a customer by the web portal of GINESYS CARE. These tickets exist in GINESYS Support Portal. The following topics would help us understand the entire process of issue resolution in GINESYS.
Once a Ticket is logged in our GINESYS Support Portal, it is first handled by our tech-support executives. Depending upon a pre-existing priority rating list which primarily takes into account your ticket type, your tickets are prioritized.
The connection id will be configured on GINESYS Remote Support System and the link will be mailed to you from the issue. You need to click on the link and install the connection.
Our tech-support executives will then connect and check your issue. If it can be resolved at that level